Call Center Setup and Integration Services
We help customers set up and operate web-based call centers such as 8X8, RingCentral, Five9, and more. When your customer clicks your number on your website, we can route calls to different operators depending on several factors.
For tracking, we can use dynamic number insertion that lets you know what search phrase the customer used to find your website. Using this technology, we can better track our Google Ads spend knowing which ads resulted in actual sales.
We can help you send callers from your website to a desktop VOIP phone (internet phone) or a traditional cell phone. We can also help you assign call priority to better salespeople or set up a round-robin distribution system.
Ever wished your customer’s contact information and note history popped up on your computer screen when they call? We can make that happen! Whether it’s a traditional or remote call center, we can help.
Along with phone services, call centers also generally use CRM and text features. We can help set up these integrations as well. This can include LiveChat, LiveAgent, or Drift to name a few online chat integrations. Setting up chatbots is easy for us as we have done this many times for services across several industries.
Setting up SMS auto-text is also something we are well acquainted with. We have set up SMS auto-text for Salesforce inquires and on Twillio.
We are here for you every step of the way
For some, the thought of implementing new technology can be daunting. We are here for you every step of the way from implementation to training and support. We will work with you to ensure that you are taking full advantage of your call center system and integration with your website and CRM.
Mike Bishop
– CEO @ Generate Web Design